X Factor Live, Cardiff International Arena, Thu 25 Feb 10 at 19:30

What is Seatwave?

Seatwave is an online marketplace where fans can Buy and Sell tickets for concerts, theatre, sport, attractions, special events and just about any other kind of live event. Seatwave was created by a group of people who believe that buying tickets and selling tickets should be really easy and safe. Up until now, it has been neither so we’ve gone about creating the safest place anywhere to buy tickets for the widest range of events. We're happy you've come to visit Seatwave and we hope we can provide the superior experience we've set out to create.

Why Choose Seatwave?

Buying tickets has never been a very good experience for fans. We all know stories about people getting ripped off when they are trying to buy or sell tickets and we wanted to change this. So we’ve created the most comprehensive customer protection anywhere for anyone wanting to buy or sell tickets. Here’s how it works:

• TicketIntegrity™ - We guarantee that our tickets come only from legitimate sources and that we will represent them accurately and honestly. We guarantee that you will receive the tickets you ordered (or similar) and that they will be with you by the day of the event. If we don't keep this commitment to you, we'll take reasonable steps to source replacement tickets, of an equivalent value, to make sure you don't miss out If suitable replacement tickets (determinable solely at our discretion) cannot be found, we'll refund every penny of what you paid. No questions. And our TicketIntegrity™ guarantee is a two-way street. If you are selling tickets we promise that you will receive prompt payment from Seatwave for all orders that are confirmed and fulfilled.
• TicketCover™ - All Seatwave tickets are covered for event cancellation ensuring that you get the full cost of your ticket back and not just the face value (how many times have we all been caught out by that one!). So if the Arctic Monkeys catch a cold or The Lost Prophets go missing, whilst no doubt you'll be disappointed, you won't be left out of pocket. All Seatwave tickets include TicketCover™ free of charge. Naturally there are some terms and conditions attached to TicketCover™. You can keep our lawyers happy by reading them here.

There’s no point in offering you world-beating customer guarantees unless we can get you in to the events you want to see. Seatwave offers fans the opportunity to buy and sell tickets to the widest range of concerts, theatre, sport and other live events. On Seatwave you can find tickets for the big events like Leona Lewis, Muse Tour and many others. Additionally, Seatwave offers fans the opportunity to Buy and Sell tickets for other events such as Peter Kay. Presently, there are over 400,000 tickets for sale on the Seatwave exchange making Seatwave the largest ticket exchange with guaranteed TicketIntegrity™ in the UK or the world for that matter.