This Privacy Policy was last updated on 27 April 2011 and is
effective as of that date.
Seatwave Limited ("Seatwave", "we", "us" or "our") respects the
privacy of every individual who visits this www.seatwave.com web
site (the "Site"). This Privacy Policy governs the way in which we
use and disclose any personal information (the "Personal
Information" that you provide to us or we collect from you).
Personal Information includes any information that identifies you
or another individual personally, such as your name, address or
email address.
Seatwave is a licensee of the TRUSTe Privacy Program. TRUSTe is
an independent, non-profit organization whose mission is to build
user's trust and confidence in the Internet by promoting the use of
fair information practices. Because this Site wants to demonstrate
its commitment to your privacy, it has agreed to disclose its
information practices and have its privacy practices reviewed for
compliance by TRUSTe..
If you have questions or concerns regarding this Privacy Policy,
you should first contact our privacy commissioner at privacy@seatwave.com. If you
do not receive acknowledgement of your inquiry or your inquiry has
not been satisfactorily addressed, you should contact TRUSTe at http://www.truste.org/consumers/watchdog_complaint.php
TRUSTe will then serve as a liaison with us to resolve your
concerns.
Information that we collect
We may collect and process the following information about
you:
- Information that you provide by filling in forms on our site.
For example, when you register or buy or sell tickets, we may ask
you the following information:
- Name and physical shipping, contact and payment addresses
- Email address and telephone numbers
- Date of birth
- Credit card, debit card or bank information
- Login and password
- Tax identification or VAT number, for certain sellers who are
required by law to have it
- If you contact us we may keep a record of that
correspondence.
- Information we receive from credit reference and fraud
detection agencies or other third parties we may use to verify your
information.
- We may ask you to complete surveys for research purposes,
although you do not have to respond to them.
- Details of transactions that you carry out through our site and
of the fulfilment of your orders.
- Details about the way that you interact with our sites,
services, content and advertising, including computer, browser and
connection information, statistics on page views, traffic to and
from our sites, ad data, IP address and standard web log
information.
- Your personal preferences related to events and information
that you share with us with your consent via third parties such as
Facebook.
- Correspondence, testimonials, photos, blogs, writings, customer
satisfaction surveys or customer service communications that you
may send us.
Our use of your Personal Information
If you sell or purchase tickets via the Site, we request certain
personally identifiable information from you. You may be required
to provide contact information (such as name, email, and shipping
address) and financial information (such as credit card number,
expiration date).
We use this information for billing purposes and to fill your
orders. If we have trouble processing an order, we will use this
information to contact you. We may also use credit reference agency
and fraud prevention agency records that we receive about you,
people financially linked to you and others in your household to
help make decisions about you and them.
In addition, we use the Personal Information we collect from you
and other visitors to the Site in the following ways:
- for credit and credit related services and to manage your
accounts;
- to recover debts;
- to check your identity and to update our records about
you;
- to prevent and detect fraud and money laundering;
- to develop and improve the services we offer to you;
- to enable you to use any services that we may from time to time
provide through this Site;
- to contact you by post, email and SMS to inform you about
changes to our service or about any of our services that we think
may be of interest to you and generally to track the effectiveness
of our marketing activities;
- to contact you where you have authorised us to do so, when you
have won a competition on the website or to provide you with an
email newsletter;
- for Site administration and development (including enabling us
to respond to any comments on the Site or feedback you may give
us).
- to send you newsletters and promotional communications.
- share the data with select third parties and business
partners.
We want to provide you with the best possible service so calls
to Seatwave may be recorded and/or monitored for quality checks and
staff training. Recordings may also be used to help us combat
fraud.
We will use your name and email address to send our newsletter
to you. Out of respect for your privacy, we provide you a way to
unsubscribe.
If you no longer wish to receive our newsletter and promotional
communications, you may opt-out of receiving them by following the
instructions included in each newsletter or communication, by
emailing us at privacy@seatwave.com or by
writing to us at Seatwave Limited, 6th Floor, 120 Moorgate, London,
EC2M 6UR.
If your personally identifiable information changes, or if you
no longer desire our service, you may correct, update, or
deactivate it by emailing our Customer Support at privacy@seatwave.com or by
contacting us by postal mail at the contact information listed
above.
We may also use and share your information (in aggregate so that
no individuals are identified) with third parties for statistical,
marketing and strategic development purposes.
Security
The security of your Personal Information is important to
us.
We are aware of generally accepted industry standards to protect
Personal Information However, no method of transmission over the
Internet, or method of electronic storage, is 100% secure.
Therefore, while we strive to use commercially acceptable means to
protect your Personal Information, we cannot guarantee its absolute
security.
If you have any questions about security on our Site, you can
send us an email at privacy@seatwave.com.
The security of your personal information is important to us.
When you enter sensitive information (such as credit card number)
on our registration or order forms, we encrypt that information
using secure socket layer technology (SSL).
Disclosures
If you are a buyer, we will disclose your name, address and
phone number to sellers to enable them to send you tickets you
purchase.
We use a credit card processing company to bill you for goods
and services. We will disclose your name, billing address and
credit card information to these credit card processing companies
and to service partners that we use to process your order, deliver
tickets or help us with cancellation and issuance issues. These
companies do not retain, share, store or use personally
identifiable information for any other purposes.
In the event Seatwave goes through a business transition, such
as a merger, acquisition by another company, or sale of all or a
portion of its assets, your personally identifiable information
will likely be among the assets transferred. You will be notified
either via email or through a prominent notice on our Web site for
30 days after any such change in ownership or control of your
Personal Information.
We reserve the right to disclose your personally identifiable
information as required by law and when we believe that disclosure
is necessary to protect our rights and/or comply with a judicial
proceeding, court order, or legal process served on our Site.
Hyperlinks to other web sites & third party marketing
This Site contains hyperlinks to websites owned and operated by
third parties. These websites have their own privacy policies and
we urge you to review them. They will govern the use of Personal
Information you submit whilst visiting these websites. Seatwave
does not accept any responsibility or liability for the privacy
practices of such third party web sites and your use of such web
sites is at your own risk.
In some cases we may offer you the possibility of receiving
marketing correspondence from selected thirds parties, you may
opt-out from receiving such correspondence.
If you do not chose to opt-out then please be aware that such
third parties are independent from us and have their own privacy
policies.
Cookies
When you view our Site we may store information on the hard
drive of your computer in the form of a "cookie" (essentially a
small text file). Cookies allow us to tailor the Site to your
interests and preferences. For example, a cookie might contain
information about the web pages you have visited on the Site, which
could allow us to customise your next visit to the Site. However,
cookies do not allow us access to the rest of your computer and we
do not use them to collect Personal Information about you.
Most Internet browsers enable you to delete cookies or to
receive a warning before a cookie is stored on your hard drive.
Please refer to your browser instructions or help screen to learn
more about how to do this. However, should you decide to disable
any cookies we place on your computer you may not be able to use
certain services or facilities on this Site.
Some of our business partners (e.g., advertisers or analytics
companies) use cookies on our Site. We have no access to or control
over these cookies.
This Privacy Policy covers the use of cookies by Seatwave only
and does not cover the use of cookies by any business partners.
IP Addresses
We study visitor trends since we are interested in the
successful dissemination of information through the Site. Our
server creates log files of information such as the Internet
Protocol (IP) address from your network, what pages were explored
and the length of your visit. Analysis software is used to generate
reports, which helps us to learn more about how we can enhance your
experience with the Site.
An IP address is a number designated for your computer by your
Internet service provider to provide access to the Internet.
Generally, an IP address will change every time your computer
connects to the Internet. However, if you have a broadband
connection, it is possible that the IP address that we may gather
may contain information that may be deemed identifiable. This could
occur due to the fact that by using certain broadband connections,
your IP address would not change and could be associated with your
personal computer. We may use your IP address to gather aggregate
information on use or to prevent access to our service in the event
of breach of our user agreement. But we will only be able to
identify you individually if we have the means of linking the IP
address to you as a particular user. This usually requires access
to additional information which we do not seek.
Transfers to other countries
Your Personal Information may be transferred to, stored and
processed on our servers outside the European Economic Area and may
be accessed globally. It may be process by staff operating outside
of the EEA who work for us or one of our suppliers. Such staff may
be engaged in, among other things, the fulfilment of your order,
the processing of your payment details and the provision of support
services. By submitting your personal data you agree to this
transfer, storing or processing. However, wherever we process your
information we will strive to ensure the same level of protection
promised in this Privacy Policy.
Accessing and changing personal information
You have the right to request a copy of the Personal Information
that Seatwave holds on you and to have any errors in that
information corrected. We charge £10.00 for such requests. (Please
contact us to arrange payment) Please address your request to our
customer service team at support@seatwave.com.
You can access and change your account information in My
Account. As a buyer in My Account, you can change your delivery
name, delivery address and telephone number by transaction. As a
seller, you are able to change your payment method. As a buyer or
seller, you are able to change your account password.
We may communicate with you at various times, with
administrative emails or phone calls, about transactions and
service announcements, customer service responses and promotional
emails like special offers, newsletters and updates. You can choose
to stop receiving promotional emails at any time simply by changing
your preferences via an email's unsubscribe function. You may not
opt out of receiving administrative messages or customer service
responses. If you have agreed to receive marketing communications
through check-out with our partners, you must change your
communication preferences with them directly.
Changes to this Privacy Policy
If we decide to change our Privacy Policy, we will post those
changes to this Privacy Policy on our home page, and other places
we deem appropriate so that you are aware of the changes.
We reserve the right to modify this Privacy Policy at any time,
so please review it frequently. If we make material changes to this
policy, we will notify you here, by email, or by means of a notice
on our home page. If you have any queries about this Privacy Policy
please email privacy@seatwave.com.