Privacy Policy
This Privacy Policy was last updated on 10/01/2009 and is
effective as of that date.
Seatwave Limited ("Seatwave", "we", "us" or "our") respects the
privacy of every individual who visits this www.seatwave.com web
site (the "Site"). This Privacy Policy governs the way in which we
use and disclose any personal information (the "Personal
Information" that you provide to us whilst visiting the Site).
Personal Information includes any information that identifies you
or another individual personally, such as your name, address or
email address.
Seatwave is a licensee of the TRUSTe Privacy Program. TRUSTe is
an independent, non-profit organization whose mission is to build
user's trust and confidence in the Internet by promoting the use of
fair information practices. Because this Site wants to demonstrate
its commitment to your privacy, it has agreed to disclose its
information practices and have its privacy practices reviewed for
compliance by TRUSTe.
If you have questions or concerns regarding this Privacy Policy,
you should first contact Jason Hall at privacy@seatwave.com. If you
do not receive acknowledgement of your inquiry or your inquiry has
not been satisfactorily addressed, you should contact TRUSTe at http://www.truste.org/consumers/watchdog_complaint.php
TRUSTe will then serve as a liaison with us to resolve your
concerns.
Our use of your Personal Information
If you sell or purchase tickets via the Site, we request certain
personally identifiable information from you. You may be required
to provide contact information (such as name, email, and shipping
address) and financial information (such as credit card number,
expiration date).
We use this information for billing purposes and to fill your
orders. If we have trouble processing an order, we will use this
information to contact you.
In addition, we use the Personal Information we collect from you
and other visitors to the Site in the following ways:
- to develop and improve the services we offer to you;
- to enable you to use any services that we may from time to time
provide through this Site;
- to contact you by post, email and SMS to inform you about any
of our services that we think may be of interest to you and
generally to track the popularity of our marketing activities;
- to contact you where you have authorised us to do so, when you
have won a competition on the website or to provide you with an
email newsletter;
- for Site administration and development (including enabling us
to respond to any comments on the Site or feedback you may give
us).
- to send you newsletters and promotional communications.
- share the data with third parties and our business
partners.
We will use your name and email address to send our newsletter
to you. Out of respect for your privacy, we provide you a way to
unsubscribe.
If you no longer wish to receive our newsletter and promotional
communications, you may opt-out of receiving them by following the
instructions included in each newsletter or communication, by
phoning us on 0207 307 9350, emailing us at privacy@seatwave.com or
writing to us at Seatwave Limited, PO Box 5631, London W1A 1LE.
If your personally identifiable information changes, or if you
no longer desire our service, you may correct, update, delete or
deactivate it by emailing our Customer Support at privacy@seatwave.com or by
contacting us by telephone or postal mail at the contact
information listed above.
We may also use and share your information (in aggregate so that
no individuals are identified) with third parties for statistical,
marketing and strategic development purposes.
Security
The security of your Personal Information is important to
us.
We are aware of generally accepted industry standards to protect
Personal Information However, no method of transmission over the
Internet, or method of electronic storage, is 100% secure.
Therefore, while we strive to use commercially acceptable means to
protect your Personal Information, we cannot guarantee its absolute
security.
If you have any questions about security on our Site, you can
send email us at privacy@seatwave.com.
The security of your personal information is important to us.
When you enter sensitive information (such as credit card number
and/or social security number) on our registration or order forms,
we encrypt that information using secure socket layer technology
(SSL).
Disclosures
If you are a buyer, we will disclose your name, address and
phone number to sellers to enable them to send you tickets you
purchase.
We use a credit card processing company to bill you for goods
and services. We will disclose your name, billing address and
credit card information to these credit card processing companies.
These companies do not retain, share, store or use personally
identifiable information for any other purposes.
Business Transitions: In the event Seatwave Ltd goes through a
business transition, such as a merger, acquisition by another
company, or sale of all or a portion of its assets, your personally
identifiable information will likely be among the assets
transferred. You will be notified either via or through a prominent
notice on our Web site for 30 days of any such change in ownership
or control of your Personal Information.
We reserve the right to disclose your personally identifiable
information as required by law and when we believe that disclosure
is necessary to protect our rights and/or comply with a judicial
proceeding, court order, or legal process served on our Site.
Hyperlinks to other web sites & third party marketing
This Site contains hyperlinks to websites owned and operated by
third parties. These websites have their own privacy policies and
we urge you to review them. They will govern the use of Personal
Information you submit whilst visiting these websites. Seatwave
does not accept any responsibility or liability for the privacy
practices of such third party web sites and your use of such web
sites is at your own risk.
In some cases we may offer you the possibility of receiving
marketing correspondence from selected thirds parties, you may
opt-out from receiving such correspondence.
If you do not chose to opt-out then please be aware that such
third parties are independent from us and have their own privacy
policies.
Cookies
When you view our Site we may store information on the hard
drive of your computer in the form of a "cookie" (essentially a
small text file). Cookies allow us to tailor the Site to your
interests and preferences. For example, a cookie might contain
information about the web pages you have visited on the Site, which
could allow us to customise your next visit to the Site. However,
cookies do not allow us access to the rest of your computer and we
do not use them to collect Personal Information about you.
Most Internet browsers enable you to delete cookies or to
receive a warning before a cookie is stored on your hard drive.
Please refer to your browser instructions or help screen to learn
more about how to do this. However, should you decide to disable
any cookies we place on your computer you may not be able to use
certain services or facilities on this Site.
Some of our business partners (e.g., advertisers or analytics
companies) use cookies on our Site. We have no access to or control
over these cookies.
This Privacy Policy covers the use of cookies by Seatwave only
and does not cover the use of cookies by any business partners.
IP Addresses
We study visitor trends since we are interested in the
successful dissemination of information through the Site. Our
server creates log files of information such as the Internet
Protocol (IP) address from your network, what pages were explored
and the length of your visit. Analysis software is used to generate
reports, which helps us to learn more about how we can enhance your
experience with the Site. This information is not used to develop a
personal profile of you. The log files are regularly deleted.
An IP address is a number designated for your computer by your
Internet service provider to provide access to the Internet.
Generally, an IP address will change every time your computer
connects to the Internet. However, if you have a broadband
connection, it is possible that the IP address that we may gather
may contain information that may be deemed identifiable. This could
occur due to the fact that by using certain broadband connections,
your IP address would not change and could be associated with your
personal computer. We may use your IP address to gather aggregate
information on use. But we will only be able to identify you
individually if we have the means of linking the IP address to you
as a particular user. This usually requires access to additional
information which we do not seek.
Transfers to other countries
Your Personal Information is stored and processed on our servers
outside the European Economic Area and may be accessed globally.
However, wherever we process your information we will strive to
ensure the same level of protection promised in this Privacy
Policy.
Your right to see your Personal Information
You have the right to request a copy of the Personal Information
that Seatwave holds on you and to have any errors in that
information corrected. We charge £10.00 for such requests. (Please
contact us to arrange payment) Please address your request to our
customer service team at support@seatwave.com.
Changes to this Privacy Policy
If we decide to change our Privacy Policy, we will post those
changes to this Privacy Policy on our home page, and other places
we deem appropriate so that you are aware of the changes.
We reserve the right to modify this Privacy Policy at any time,
so please review it frequently. If we make material changes to this
policy, we will notify you here, by email, or by means of a notice
on our home page. If you have any queries about this Privacy Policy
please email privacy@seatwave.com.