Seatwave is in the business of getting passionate fans to the
events they love by making it easier and safer to buy and sell
tickets. As Europe's leading ticket marketplace, we have more than
3,000,000 tickets on sale at any one time and each and every one is
Launched by Joe Cohen in February 2007, Seatwave was founded in
the belief that fans needed a safe and secure way of buying tickets
on the secondary market. Before now, fans have either had to
navigate the murky world of dodgy touts in dark car parks, or the
uncertainty of eBay with its lack of consumer protection. We also
believe that by creating an open and transparent marketplace,
Seatwave can help bring down prices in the secondary ticketing
market. We want to ensure that people can buy the tickets they
want, when they want them, at the right price, with the very best
consumer protection available; or can sell tickets they no longer
need in a secure and professional environment.
Seatwave's market leading consumer protection products,
TicketCover™, ensure fans always have
peace of mind when buying tickets.
TicketIntegrity™ guarantees that buyers
will receive the tickets they ordered in good time for the event.
We tell buyers when the tickets will be posted and when they will
get them in their hands. Sellers of tickets on Seatwave pay for
replacement tickets, which we source, if they fail to deliver the
tickets promised to their buyer. We do this to ensure our buyers
are never let down. In the unlikely event that replacements can't
be found, Seatwave refunds 100% of what was paid.
All tickets bought on Seatwave are covered by
TicketCover™ which provides a full refund
if an event is cancelled. This refund includes the full price of
the tickets purchased, not just the face value, and the processing
fee. Customers have the opportunity to purchase additional
TicketCover™premium which covers buyers
for a range of other circumstances that may prevent them from
attending their performance, such as transport failure or severe
The company is based in London.