Selling tickets - Sending my tickets

1. How will I send my tickets to the buyer?

   Once you are ready to send your tickets, simply log in to My Account and follow the simple instructions which appear next to the information about your ticket sale. These instructions are also included in your sale confirmation email which will be sent to you when your tickets sell. Shipping is free and usually done through our preferred courier, UPS.

2. When should I send my tickets to the buyer?

   You should send your tickets to your buyer as soon as you have them. This will ensure there is always enough time for the tickets to reach them ahead of the event.

3. Will I have any contact with the buyer of my tickets?

   No, we will provide you with a delivery label for your buyer when you are ready to send your tickets. The label will be available through My Account. And you won't need to chase the buyer for payment. Seatwave will pay you and we will collect payment from the buyer.

4. How will I know where to send the tickets?

   The latest delivery address details for your buyer will be available through My Account when you are ready to send your tickets. When you send your tickets via UPS, the address will appear on the buyer address label which you will need to print out.

5. How do I book a time for UPS to collect my tickets?

   To book a UPS collection, select Send via UPS alongside the order you are ready to ship. You can select multiple orders for one collection. Once you have selected all the orders which are ready to be shipped, select Request UPS collection. This will take you to an easy wizard where you can select a collection time, verify the collection address and print out the buyer address labels.

6. I've sent the tickets to the buyer myself. What do I do with the tracking number?

   If you're a seller based outside the UK, Germany, the Netherlands, France, Italy or Spain, you will need to send the tickets yourself. To enter the tracking number, select Send it myself alongside your sale and you will be prompted to enter the tracking number for this shipment. Please make sure you enter the tracking number as soon as you have sent the tickets as this will notify your buyer the tickets are on their way.

7. How do I change the address from where UPS will collect the tickets?

   If you would like your tickets to be collected from an alternative address, you can specify the new address within the UPS collection wizard. When you are booking your UPS collection, you will be asked to confirm the address that the tickets will be collected from.

8. I've booked a collection time for UPS but now I need to change it. What do I do?

   To change your collection time, simply log in to My Account and go to Waiting for UPS. From here, you can cancel any orders that you would like to rearrange. To arrange another collection time, simply repeat the process by selecting Send via UPS and going through the UPS collection wizard.

9. I'm ready to send out tickets for more than one of my sales. How do I do this?

   To select multiple orders for a single UPS collection, simply select Send via UPS alongside all the orders which are ready. This will group them all within Ready for UPS collection. When you are ready to arrange collection, simply select Request UPS collection and follow the easy wizard. Please remember to print out the buyer address labels for each order you are sending.

10. I cancelled a UPS collection for one of my sales but now the sale seems to have disappeared. What do I do?

    If you cancelled a UPS collection, your sale will appear again in Sold Tickets in My Account. To arrange a new UPS collection, simply repeat the process for setting up a collection again.

11. Can I leave the tickets with someone else to be collected?

    UPS can collect the tickets from any address you specify. If you are unavailable when UPS are scheduled to collect, you can leave the tickets with a trusted source, for example a neighbour or reception at work.

12. I've misplaced the buyer address labels. How do I print them again?

    You can reprint the buyer address labels at any time by logging in to My Account and going to Waiting for UPS.

13. Do I need to print out the letter to my buyer?

    We would strongly recommend that you print out the letter to your buyer to include with your tickets. This ensures that your buyer is aware of what they are receiving.

14. I wasn't around when UPS came to collect the tickets. What do I do?

    If you missed UPS when they came to collect, they will have left you an InfoNotice. You can rearrange your collection either by calling them at the number on the notice or you can cancel the collection within My Account - Waiting for UPS, and book in another collection in the usual way.

15. Why do I need a tracking number if I'm sending the tickets myself?

    If you are a seller based outside the UK, the Netherlands, Germany, Italy, France or Spain, you will need to enter a tracking number when you send the tickets yourself. This is to notify your buyer that the tickets are on their way and allows them to monitor their progress. In addition, if you have not entered a tracking number, payment for your sale will not be processed.

16. When I was setting up a collection time for UPS, some of my orders returned an error. What do I do?

    You will have received an error because of an incomplete or incorrect buyer address. We are notified of these errors and will rectify the problem with the address. Please try to book a collection time for these tickets again within the next few hours.

17. I've sold e-tickets. What do I do now?

    If you have sold e-tickets, please print them out and send to you buyer in the usual way.

18. I'm unable to send the tickets to my buyer anymore. What do I do?

    If you are unable to send your tickets to your buyer, please notify us immediately here. You may be liable for the cost of replacement tickets for your buyer.

19. Will I get refunded the postage costs if I send the tickets myself?

    If you are a seller based outside the UK, the Netherlands, Germany, Italy, Spain or France, an automatic postage subsidy will be added to the payment for your sale when you send the tickets yourself, and is dependent on the location of your buyer. This will be between €7-€9. Please remember to enter the tracking number in My Account once you have sent your tickets to ensure this subsidy is included in the payment for your sale.