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How does Seatwave work if I'm looking to sell tickets?
We've tried to make selling tickets to other fans on Seatwave
really simple. Find the event you have tickets for and list your
tickets for free. Our simple 5-step process will guide you through
and should only take a few minutes. Once you've listed your
tickets, simply sit back and wait for them to sell. Once they sell,
we'll send you a sale confirmation email with details on how to
send your tickets to your buyer. Using our preferred courier, UPS,
sending your tickets is simple and free. Simply book a collection
time in My Account. UPS will collect the tickets and drop them off
with your buyer. Simple. Once the event has passed, we'll make sure
you receive your full payment for your sale, guaranteed.
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Why should I sell my tickets?
People sell their unwanted tickets on Seatwave for a variety of
reasons. Some are no longer able to attend and some have bought
tickets for a friend who can no longer go. Whatever the reason,
Seatwave's secure marketplace is a great place to sell these
tickets to other fans.
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Who sells tickets on Seatwave?
Anyone is free to sell tickets on Seatwave as long as they abide
by the rules of our marketplace. These rules ensure that sellers
list tickets accurately and honestly, and that they deliver the
tickets as promised. We don't sell any tickets ourselves on
the site - we merely provide the safe and secure marketplace for
others to buy and sell.
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Can I sell my tickets to Seatwave?
No, Seatwave does not buy or sell tickets. Our ticket exchange
is a marketplace for others to buy and sell safely and securely
from each other.
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What is a listing?
Each performance will have various tickets being sold by
different fans. Each offer of sale is known as a listing and will
include a set number of tickets, the location of the tickets and
the price that is being asked for each.
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How do I list my tickets for sale?
If you have spare tickets to sell, simply click on Sell
alongside the perfomance for which you have tickets. Alternatively,
you can select the Sell tab along the top of the page. This will
take you through our simple 5-step process to list your tickets for
sale. Listing is free and will take only a few minutes.
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I can't find the event I'm looking to sell tickets for. What do
I do?
If you can't find the event you're looking to sell tickets for,
contact us here.
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How will I know if I successfully listed my tickets for
sale?
Once you have successfully listed your tickets for sale, you
will receive a listing confirmation email with all the details of
your listing. You will also be able to find all this information in
My Account.
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The event I'm looking to sell tickets for is only a few days
away. Why am I not able to list tickets for sale?
For most events, listings are removed from sale a few days
before the event to ensure there is always enough time for any
buyer to receive their tickets. For certain events, we allow
sellers to sell their tickets right up until a few hours before the
event. Find out more about this option here.
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I received a listing confirmation email but my listing is not
appearing on the site. What do I do?
If you received a listing confirmation email and the event is
only a few days away, your listing is not appearing on the site
anymore because there is too little time. We automatically remove
listings a few days before an event to ensure there is always
enough time for tickets to reach a potential buyer. As you will
have received a listing confirmation email, it is likely that your
listing was live for only a few hours before automatically being
turned off sale.
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Does Seatwave charge me for listing tickets?
Listing your tickets for sale on Seatwave is free. You only pay
a 10%-15% success fee plus VAT once your tickets sell.
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Is it legal to resell tickets?
The resale of tickets is completely legal in the UK, except for
football tickets without the express co-operation of the football
club. We work with both Fulham and Portsmouth football clubs to
provide a safe and secure exchange for their fans within these
guidelines.
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How do I know what to charge for my tickets?
We'll provide you with current market information when you
choose to list your tickets for sale. This information will show
you the price range that tickets have sold for on the site, the
last price paid and the average price paid for your event. We
provide this information so that you can set a reasonable asking
price for your tickets that the market can support.
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What if I want to change the asking price of my listing?
You can change the asking price of your tickets at any time
before they are sold by logging in to
My Account.
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Why are other tickets cheaper or more expensive than mine?
We don't set any restrictions on what sellers choose to ask for
their tickets. Those that are priced competitively tend to sell,
and sell quicker. Additionally, for many events, there are various
different types of tickets available depending on their location
within the venue. Seats nearer the stage tend to be priced higher
than those further back.
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How much does Seatwave charge for selling tickets?
It is free to list your tickets for sale on Seatwave. We only
charge you if your tickets sell. If they do sell, we'll charge a
10%-15% success fee plus VAT.
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Why do I have to specify the face value?
We aim to create a transparent and secure marketplace and
believe that buyers should have as much information about the
tickets as possible to make their purchase decision. The face value
of a ticket is an important piece of information that helps buyers
decide the value of the ticket. The more information sellers
provide, the better the marketplace and the more likely your
tickets are to sell.
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Can I list these tickets on other websites at the same time?
We strongly discourage your from listing your tickets on other
sites. Once your tickets sell, you are bound to provide them to
your buyer. If you no longer have the tickets, you will be
responsible for reimbursing Seatwave for the cost of sourcing
replacement tickets for your buyer.
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What information should I include in my listing?
In our experience, the more information you are able to provide,
the stronger your chance of selling your tickets. Buyers tend to be
more comfortable purchasing tickets that have accurate and complete
information about their location within the venue. Where relevant,
we will ask you to list the block number and row number of your
tickets. We also recommend that you email us proof of purchase for
the original tickets, whether this be an email confirmation or the
actual receipt.
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There are lots of tickets on sale for the event I'm looking at.
Is it still worth listing mine?
Seatwave attracts hundreds of thousands of fans looking to buy
tickets each month. Even if there are many other tickets available
for sale for your event, it is still worth listing your tickets.
Our market pricing information will help you understand the average
selling price for tickets like yours. Those that are priced
competitively tend to sell quickly and well.
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There are no other tickets for sale for the event I'm looking
at. Is it still worth listing mine?
Absolutely. We have new fans visiting the marketplace every day
looking for tickets and many could be looking for tickets just like
yours. If your tickets are the first to be listed, you have a
higher chance of selling them.
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How long will my listing remain available?
Listings remain available on the site until a few days before an
event. We automatically remove listings from sale at this time to
ensure there is always enough time for tickets to reach any
potential buyer.
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How do I change the details of my listing?
You can change the details of your listing, amend the asking
price, or cancel a listing at any time before your tickets sell in
My Account. Select Edit alongside the listing you want
to change.
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Why do you need my credit card details when I list a ticket?
We work hard to make sure that, at Seatwave, buying and selling
tickets is safe and easy. Our TicketIntegrity™ promise guarantees
that buyers receive exactly the tickets they paid for and that
sellers get paid. As a seller, we ask for your card details in
order to honour your part of this promise. We won't charge your
card. We'll just check to confirm that it is a legitimate card in
order to secure the posting. If you don't deliver on the sale then
we will buy other tickets to fulfil the order and your card will be
charged for that amount. But we don't believe that's going to
happen. It's just in case.
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Can I cancel my listing at any time?
You can cancel your listing at any time before your tickets sell
in
My Account. You cannot delete a listing after the tickets have
sold. If the tickets have sold, you must honour the transaction or
your credit card will be charged for replacement tickets.
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Can I cancel my sale at any time?
You cannot cancel a sale. You can remove a listing at any time
before the tickets have sold. But once your tickets have sold, you
must honour the transaction or your credit card will be charged for
replacement tickets.
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I have more than one ticket to sell. Can I specify how many I
sell at one time?
You can sell as many tickets as you like at one time. When you
are listing your tickets for sale, you will be asked how many
tickets you would ilke to sell and how you would like to sell them.
You can decide whether you want to sell them individually, in pairs
or only as one group of tickets.
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Why are you asking for a planned dispatch date?
There is now the option to include a planned dispatch date in
the extra information for each listing. This can be done in My
Account. This date will enable us to keep your buyer better
informed about when they can expect to receive the tickets. If you
do not yet have your tickets, and are unsure when you will receive
them, we recommend that you estimate this date to be about a week
before the event, as this is when most promoters will have sent out
their tickets.