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When will I get paid for my sale?
Once the event has taken place, we process your payment. It
takes approximately 10 working days for the credit to reach your
account.
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I sold my tickets a few days ago. Why have I still not received
payment?
We process payments for all sales after the event has taken
place. It then takes approximately 10 working days for the credit
to reach your account.
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Why do I have to wait until after the event to get paid?
We pay all our ticket sales after the event as part of our
TicketIntegrity™ guarantee. This allows us to ensure that buyers
receive the tickets they ordered, in time for the event and that
they were able to get access to the event on the day.
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How will I get paid?
We will pay you using the details you've provided us with when
you were listing your tickets for sale. You can view or change
these in
My Account within Payment Options.
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Can I change my payment method?
You can change how you're paid for your sales in My Account.
Visit Payment Options and modify your choice.
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When will I be refunded for the postage if I sent the tickets
myself?
Your automatic postage refund will be included with the payment
for your sale.
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If I've chosen to be paid by Paypal, why is my payment not
appearing in my account?
If you have chosen to be paid for your sale by Paypal, your
payment will appear in your Paypal account, and will not be
automatically transferred into your bank account. You will need to
manually transfer the funds through your own Paypal account
arrangements.