TicketCover™ Terms and Conditions

Unless indicated otherwise in relation to a particular event, if a performance is cancelled due to the non-appearance of the act, artist, performer, celebrity or team you may be eligible for a reimbursement for the total purchase price of your ticket (including itemised postage and service fees that were enumerated to you at the time of sale).

If an event takes place over several days and only one day is cancelled, a partial refund only may be payable corresponding to the day(s) cancelled.

In order to claim your refund, please apply in writing to Seatwave by email or at the following address: 6th Floor, 120 Moorgate, London, EC2M 6UR.

You must enclose your confirmation of purchase and unused tickets and comply with any other reasonable instructions of Seatwave. If tickets have not been issued yet you only have to provide your confirmation of purchase. We request you to file your refund request as soon as possible, but at least within one month of the date of cancellation. This does not affect your statutory rights.

If the performance is rescheduled, the Buyer will be offered seats at any rescheduled performance (subject to availability) up to a similar value of the purchased tickets. If no tickets can be provided to the rescheduled event the Buyer may be eligible for a refund. If the Buyer is unable to attend the rescheduled performance the Buyer will not be eligible for a refund, but can put the rescheduled tickets up for sale on the Seatwave website.