-
When will I receive my tickets?
Promoters usually print tickets about a week or two before an
event. As we are a fan-to-fan ticket exchange, your seller will
then need to receive these tickets before they are able to send
them on to you. It is usual, therefore, to expect to receive your
tickets in the week of the event. We are always tracking our orders
to ensure that tickets are dispatched in time for events and our TicketIntegrity™ guarantee covers every
ticket purchase.
If you have not received your tickets 5 days before an event or 5
days before you are scheduled to travel to the event, please
contact us here.
We will not be able to provide an exact delivery date before this
time but you can track the status of your order in
My Account for all the latest information.
-
How can I be sure I'll receive my tickets?
Our TicketIntegrity™ guarantee commits us to making sure your
seller gets your tickets to you in good time for the event. In the
very unlikely event that your seller is unable to do so, we'll
source replacement tickets for you so you don't miss out. If we are
unable to source replacement tickets, we will ensure you receive
your a full refund of every penny paid.
-
How will my tickets be sent to me?
Your tickets will be sent to you via our preferred courier, UPS.
In certain circumstances, sellers may choose to send via another
trackable, next business day service. When your tickets are sent,
you will receive a dispatch confirmation email which will include a
unique tracking number and instructions for where to track the
progress of your ticket shipment.
-
How will I know when my tickets have been sent?
When your tickets are sent out to you, you will receive a
dispatch confirmation email which includes the unique tracking
number you can use to monitor their progress. Your order will also
reflect the status in My Account.
-
How do I change my delivery address?
To change your delivery address, simply log in to
My Account and follow these simple steps: Select See
details + alongside the order which you wish to change. Select
Change delivery address to select a new delivery address.
You can select from your existing list of addresses or provide a
new address.
You will need to make sure that you change the delivery address
for each order separately. If your tickets are in the process of
being shipped by your seller, you will not be able to change the
delivery address.
-
Do I need to sign for the tickets when they are delivered?
Yes, your tickets will need to be signed for on delivery. For
UPS deliveries, If there is no-one to sign for them, the courier
will leave a note with details on how to re-arrange delivery at a
more convenient time. In this event, please contact the courier as
soon as possible. If they do not hear from you, they will attempt
two more deliveries over the next two working days. After this
time, the tickets will be returned to your seller. For Royal Mail
Special Delivery, Royal Mail will leave notification that they
tried to deliver your tickets. The notice will include details of
your nearest depot to collect the tickets.
-
Can I get my tickets delivered to a work address?
If you would like your tickets to be sent to your work address,
simply let us know here. For security reasons, please remember
to include the last four digits of the card or Paypal email address
used to make the purchase.
-
I bought my tickets a few days ago and they still haven't
arrived. Why?
Promoters usually print tickets about a week or two before an
event. As we are a fan-to-fan ticket exchange, your seller will
then need to receive these tickets before they are able to send
them on to you. It is usual, therefore, to expect to receive your
tickets in the week of the event. We are always tracking our orders
to ensure that tickets are dispatched in time for events and our
TicketIntegrity™ guarantee covers every ticket purchase.
If you have not received your tickets 5 days before an event or 5
days before you are scheduled to travel to the event, please
contact us here.
We will not be able to provide an exact delivery date before this
time but you can track the status of your order in My Account for
all the latest information.
-
I will be travelling to the event and I don't know when my
tickets will arrive. What should I do?
If you are travelling to the event and your tickets have not
arrived 5 days before you are scheduled to leave, please contact us
here with an
alternative delivery address at your destination. This could be a
hotel or the address of where you will be staying.
-
UPS tried to deliver my tickets but I wasn't around to sign for
them. What do I do?
If there is no-one to sign for the tickets when they attempt to
deliver the first time, UPS will leave a note with details on how
to re-arrange delivery at a more convenient time. In this event,
please contact UPS as soon as possible. If they do not hear from
you, they will attempt two more deliveries over the next two
working days. After this time, the tickets will be returned to your
seller.
-
UPS have tried to deliver my tickets to me three times already
but I wasn't available. Where are my tickets?
Your tickets have been returned to your seller. To re-arrange
delivery, please contact us here.
-
My order confirmation said that my tickets were box office
collection. What do I need to do?
Your order confirmation will also contain the details of where
you need to collect your tickets and what times they will be
available to collect. Please refer to your order confirmation email
or
My Account for all details.
-
I've bought tickets that need to be collected. Where can I
collect these from?
The details of the ticket collection point, including address
and opening hours, can be found in your order confirmation email
which was sent through to you. You can also view these details on
your order receipt by selecting See details + alongside
your order in
My Account and then choosing See receipt.
-
What do I need to bring when I'm collecting my tickets?
When collecting your tickets, please bring the credit card/debit
card used to make the purchase, and a copy of your order
confirmation email.
-
When can I collect my tickets?
Ticket collection points are usually open between 17h00 and
21h00 on the day of the event. Exact details will be included in
your order confirmation email and on your order receipt, which you
can find in
My Account by selecting See details+ alongside your
order.