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How does Seatwave work if I'm looking to buy tickets?
We've tried to make buying tickets from your fellow fans on
Seatwave really simple. Find the event you're looking for or simply
browse through all the great live entertainment planned if you're
looking for inspiration. You'll find a search bar on most pages
that will help you find what you're after. Click on the date and
venue of your choice and you'll see the full list of tickets
available for sale. Each ticket listing will say how many tickets
are for sale, where the seats are located and the cost per ticket.
You can use our seat maps to help you decide where you want your
tickets to be.
Once you've bought your tickets, we'll notify your seller who'll
send the tickets to you using our preferred courier delivery
service. Usually, tickets are ready to be sent by sellers about a
week before the event. When your tickets are sent, you'll receive a
dispatch confirmation email which will include a unique tracking
number so you can monitor the progress of their shipment.
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What is a listing?
Each performance will have various tickets being sold by
different fans. Each offer of sale is known as a listing and will
include a set number of tickets, the location of the tickets and
the price that is being asked for each.
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Does Seatwave sell any tickets themselves?
No, Seatwave itself does not buy or sell tickets. We exist
purely to provide a safe and secure marketplace for others to buy
the tickets they're after or sell tickets they no longer need.
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How do I know if there are tickets available for the event I'm
after?
If there are tickets available for an event, you will see a
'View tickets' button alongside each performance. If this button
does not appear, there are no tickets currently available for sale
for that event. If no tickets are available, check back regularly
as fans are listing tickets for sale all the time.
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I can't find the event I am looking for. What do I do?
If you can't find a certain event, it could be that there are no
planned upcoming performances or that tickets have not yet gone on
sale. However, if you think we're missing an event that should be
there, please let us know here.
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I've found the event I'm looking for but there are no tickets
available. What do I do?
If there are no tickets available for a certain event, it means
that no-one has listed tickets for sale yet for that event. We'd
suggest you check back again regularly as fans are listing tickets
for sale all the time.
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Why are there so many tickets for sale for the event I want to
attend?
Thousands of people list tickets for sale on Seatwave every day.
For most events, there will be several different sellers listing
their tickets for sale.
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I think there's a mistake with the information about a certain
event. What do I do?
If you've spotted a mistake, please do let us know here. We'll make sure the error is checked
and fixed as soon as possible.
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Does Seatwave have any affiliation with any ticketing
agencies?
Anyone is free to sell legitimate tickets on Seatwave including
ticketing agencies. This helps us ensure that we have the widest
range of tickets possible. We don't have an affilliation with any
of these agencies but we do work with a number of official
partners. You can find out more about our partners here.
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Why is the event listed if there are no tickets available?
Seatwave operates a safe and secure marketplace for fans to buy
and sell tickets. If there are no tickets available, it means that
there is no one selling their unwanted tickets on the exchange at
that time. Fans are listing tickets for sale all the time so we
keep the event details up on our site for anyone wishing to sell
tickets to that event.
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Which events are available on Seatwave?
Fans sell tickets for thousands of events on Seatwave including
concerts, sporting events, theatre and other live entertainment.
We're constantly adding to the events available on our site but if
you notice that we aren't showing one you are aware of, please let
us know here.
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How do I find the event I am looking for?
There are many ways to find a specific event. Browse through the
site or use our search bar, located at the top of most pages on the
site. If you have a more specific request, you can use our Advanced
Search by clicking on the link available underneath the search bar.
There are also many lists and recommendations to guide you through
the site. Search the
site now.
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Why are there only a certain number of tickets available with
each listing?
Each listing represents unwanted tickets being sold by a
particular seller. Sellers can decide whether they want to sell
their tickets individually, in pairs or all in one group.
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How can I find tickets within a certain price range?
If you're looking for tickets within a certain price range,
simply go to our Advanced
Search and use the Price Range option to set your limits.
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How can I find events within a certain time period?
If you're looking for all events happening within a certain
period of time, simply go to our Advanced
Search and select any of the options available alongside
Dates.
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There's a green tick next to certain listings. What does this
mean?
When a seller sends us a copy of their original proof of
purchase for the tickets, we indicate this alongside their listing
with a green 'We've got the receipt' tick.
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The exact seats I want aren't available. What should I do?
Fans are listing tickets for sale all the time so check back
regularly to find the exact seats you're after. You can also sign
up to our Price Watcher Email to receive the latest updates on
ticket prices and availability for your chosen event. Simply sign
up on the page of your chosen event.
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Why are some tickets priced above face value?
Seatwave does not set any restrictions on prices. Seller are
free to list tickets for sale at any price they choose. We provide
sellers with market information on how tickets have been selling so
that they can set their asking price realistically. For many
popular sold-out events, prices do tend to rise above the face
value of the ticket reflecting the high demand and limited supply
of these tickets.
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How can I see where my tickets are located in the venue?
Use the seat map provided on the event page to see where your
tickets are located. If a certain area is general admission or
standing, you will not have a reserved space and we recommend that
you get to the venue early in order to get a good viewing spot
close to the stage.
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How do I use the interactive seat map?
For certain events, we have an interactive seat map which you
can use to the find the tickets you're after. Simply click on any
section of the venue highlighted in green to see the tickets
available for sale in that section.
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Why are tickets only available for some areas of the venue?
This all depends on what other fans have chosen to list for
sale. If you don't see tickets available in your preferred area of
the venue, check back regularly as fans are continually listing
tickets for sale.
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Why can't I see the seat numbers for tickets?
We don't display seat numbers for security reasons and to
preserve the anonymity of our sellers.
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Do you guarantee seats together?
We rely on sellers to provide as much information about the
tickets they are selling as possible. If you are buying a pair of
tickets from the same listing, they should be seated together. For
larger groups of tickets, seats should be in groups of two
together.
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What does 'Price history' mean?
The Price history provides information on how much tickets for a
certain event are selling for on Seatwave. This is intended to
guide those selling tickets on the site and help them set their
prices realistically. It can also help you as a buyer understand
the market rate for tickets.
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The tickets I'm interested in have hotel room and meal that I
have to buy as part of a package. Can I just buy the tickets on
their own?
These packages are offered for sale as a complete item and
cannot be seperated out, unfortunately. If you're looking for
tickets only, browse through the other listings available for the
performance.
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Why for some listings can I buy as many tickets as I want and
for some I can only buy in pairs?
The seller chooses how they want to sell their tickets and they
can decide whether they want to sell them individually, in pairs or
as one single group.
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Can I buy tickets from multiple listings at the same time?
At the moment, you will be unable to buy tickets from multiple
listings within one order. To purchase multiple listings, you will
need to complete separate transactions for each.
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I want to buy tickets for a group but there is no listing with
enough tickets. What can I do?
You can choose to purchase tickets from multiple listings or you
can contact us with your specific request here. If you are
purchasing tickets for a corporate entertainment event, visit our
corporate site to
see how we can help.
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What is the 'Hottest deal of the day'?
The Hottest deal of the day is our selection from all the
listings available of one we believe represents the best value for
money, taking into account the location of the tickets within the
venue.
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What is the Price Watcher email?
Our Price Watcher Email will keep you updated on tickets for the
event you're looking at. It will keep you updated on the lowest
ticket price for that event, how many tickets are still available
and how many days are left until the performance. So you have all
the information you need to make a decision about your ticket
purchase.
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Why are some tickets available for collection?
Certain listings are for tickets which are only available for
collection on the day of the event. A collection desk icon appears
alongside these listings. In these instances, sellers have chosen
to make these tickets available for sale right up until hours
before the event, although you can buy them at any time.