Promoters usually print tickets about a week or two before an event. As we are a fan-to-fan ticket exchange, your seller will then need to receive these tickets before they are able to send them on to you. It is usual, therefore, to expect to receive your tickets in the week of the event. We are always tracking our orders to ensure that tickets are dispatched in time for events and our TicketIntegrity™ guarantee covers every ticket purchase. If you have not received your tickets 5 days before an event or 5 days before you are scheduled to travel to the event, please contact us here. We will not be able to provide an exact delivery date before this time but you can track the status of your order in My Account for all the latest information.

To change your delivery address, simply log in to My Account and follow these simple steps: Select See details + alongside the order which you wish to change. Select Change delivery address to select a new delivery address. You can select from your existing list of addresses or provide a new address. You will need to make sure that you change the delivery address for each order seperately. If your tickets are in the process of being shipped by your seller, you will not be able to change the delivery address.

You will have received an error because of an incomplete or incorrect buyer address. We are notified of these errors and will rectify the problem with the address. Please try to book a collection time for these tickets again within the next few hours.