Seatwave is in the business of getting passionate fans to the events they love by making it easier and safer for people to buy and sell tickets. Our goal is to build the biggest, most trusted and most inspiring marketplace for event tickets.

Anyone is free to sell legitimate tickets on Seatwave including ticketing agencies - this helps us ensure that we have the widest range of tickets possible. However, Seatwave are not affiliated with any of these agencies.

No, Seatwave itself does not buy or sell tickets. We exist purely as a marketplace where people can find the tickets they are looking for or sell tickets they no longer need.

When you have found the tickets that you want on Seatwave there is a very simple process that allows you to specify how many tickets you want then, which then leads you through a check out process. It should all be very simple, however if you get stuck you can always contact us by emailing support@seatwave.com or phoning us on 020 7101 5199.

Where a seller has sent us a copy of their proof of original purchase, we’ve indicated this next to the tickets.

The account creation process allows us to verify the information buyers and sellers have provided which allows Seatwave to offer the TicketIntegrity^TM guarantee which protects all parts of the transaction on Seatwave.

The password will be sent to the email address specified when the account is initially set up.

We don't recommend that you change your email address. The email address given is specific to your account and the tickets that you purchase and sell. If it is mandatory that you change your email address then please contact our customer service department support@seatwave.com

We don’t currently allow users to change their password. If this is essential please contact our customer service department.support@seatwave.com

Seatwave accepts payments from debit cards, all major credit cards and Paypal.

You credit or debit card is charged when the purchase of the tickets is made.

These tickets are charged at the price at which the seller decides to list them. Seatwave has no control over the price set for the tickets that we list. We recommend that sellers list their tickets at the prices that are determined by the marketplace. We recommend that sellers take a good look at the Market Information and try to price their tickets based on how other similar tickets are selling.

The Market information section provides historical pricing, so buyers and sellers can get more information about the current rates of the market.?

Seatwave provides users with as much information about each listing so consumers can make informed decisions about the tickets they wish to buy. We don't recommend or bias any sellers or listings as we know this is down to what you want and how much you are willing to pay.

Sell them on Seatwave! If you can no longer make it then the simplest way to make sure that someone goes in your place is to resell them on Seatwave.

Seatwave does not sell the tickets on the site we are merely the exchange platform for such sales. The tickets are owned by individuals who list the tickets and Seatwave provides a 100% TicketIntegrity^TM guarantee for all sales.

If you're unable to attend an event, Seatwave is a great way to sell them to someone else in a safe environment. Seatwave's TicketIntegrity^TM guarantee ensures that your selling experience will be first rate.

Seatwave provides current market pricing information which allows you to price your tickets competitively to the market. We recommend selling the tickets at a price that the market supports. A much lower price than the market average should represent a quicker sale but a smaller value whilst charging more than the market is recommending would suggest this ticket will not sell as quickly as some others

It is totally up to sellers to set the price they want to charge.

If you want to sell your tickets then Seatwave is the best place on the web to do so. It is worth remembering that the marketplace determines whether your tickets might sell and at what price. If there are a lot of tickets for sale it might be worth offering a competitive price to allow your tickets to stand out from the rest that are listed.

Absolutely! The market Information will tell you how many tickets have previously sold for that event so you can see the trading history on Seatwave. Seatwave has new users visiting all the time who are all looking to purchase tickets for events. If your tickets are the first to be listed then you have the highest chance of selling them.

The more information the better. In our experience, buyers are more comfortable purchasing tickets which have lots of information about their location in the venue. If your tickets are front row, let buyers know – these will obviously hold a higher value. We also recommend that you send us proof of purchase for the original tickets, whether this be email confirmation or the actual paper receipt.

Your tickets can be listed up to five days before the event. This will give you time to send the tickets to the buyer and guarantee they receive them in time.

This will completely depend on the event and the performance you are selling tickets for. Some tickets will sell in minutes, some events will sell in the week leading up to the event. To make sure your tickets have the best chance of selling make sure they are competitively priced compared to the others on the site.

Seatwave sellers do not have specific store fronts or URLs to point to their own tickets, just the pages where their tickets are listed. You are free to send the links to these pages to potential buyers but be aware that you will also be promoting other tickets being sold for that event. We also recommend that you send us proof of purchase for the original tickets, whether this be email confirmation or the actual paper receipt, as we will indicate this alongside the listing.

You can email, fax or post us a copy of your original receipt. Remember to quote your transaction ID.

Email: myreceipt@seatwave.com
Fax number: 0845 299 1998
Mail to:
Seatwave Limited
PO Box 5631
PO Box 5631

The only contact with the buyer you will have is the physical sending of the tickets. You won’t need to chase the buyer for payment. Seatwave will take care of all of that for you.

You will receive an email from Seatwave detailing specific instructions on the process of sending tickets to buyers. You will receive a Seatwave seller's kit with a pre-paid envelope and the buyers name and address. All that is required is to follow the instructions provided in the seller’s pack and your transaction will be completed in minutes.

We strongly discourage you from doing so. Once tickets you list are bought on Seatwave, you are bound to provide them to the buyer. If you no longer have the tickets, you will be responsible for reimbursing Seatwave for the cost of replacing the tickets you listed and getting new tickets to the buyer.

You will receive an email from Seatwave confirming the sale and the sale price of the ticket. A seller's pack will be dispatched to you immediately, containing all the instructions for getting the tickets to the buyer.

You can sell as many tickets as you have at one time. You can also specify whether you wish to sell them in pairs or individually.

Please contact us, we will add the event to our listings so you can sell your tickets.

There is no charge for listing tickets on Seatwave. There will be an administration fee charged to buyers and sellers from Seatwave when tickets are sold.

Seatwave is a transparent environment with an ethos of supplying all the ticket information available. Face value is an important piece of information that helps buyers decide as to whether to buy the tickets. We strongly believe that more information helps the marketplace for tickets work better.

You will receive your tickets via Royal Mail Special Delivery or UPS well before the date of the event. Your delivery will have to be signed for to confirm receipt.

If you are no longer at the address to which the tickets have been sent please contact Seatwave customer service on support@seatwave.com or 020 7101 5199 and we will take care of everything.

Yes, these tickets will need to be signed for. If you are not at home when the tickets are delivered, you will receive a notification from the dispatch provider that they tried to deliver your tickets. It's your responsibility to follow up with your dispatch provider to make sure you get your tickets.

Seatwave uses Royal Mail registered post and UPS only. We insist on these methods because we want to ensure your tickets arrive safely and in time.

There are two main ways to find the event you are looking for on Seatwave. You can use the menus and listings to browse through to the relevant sections of the site (e.g if you are looking for tickets for a Kylie Minogue show you would navigate through Concerts>Pop and Rock> Kylie Minogue to find your tickets). You can also search the site to find events, venues and tickets by simply typing in the name of the artist, team, band, show or venue in the search box. You can also use the 'Advanced Search' which is located just beneath the search form in the top bar. If you cannot find an event just email us with the name of the event you are looking to go to and we will email you when tickets for this event become available.

Seatwave lists tickets for thousands of performances across multiple categories and the three main genres of Concerts, Theatre and Sports. We try to offer a broad range of events and are constantly adding events to our site on a daily basis. If there are events that you want to buy tickets for that we don't have, please email us with the name of these events. We will try to find tickets to the event and then email you when these tickets become available.

There is no difference. These events are the same – there are simply two ways for our members to find event tickets

If there are tickets available to buy for the event you will see a 'Buy' button next to the event name. If there is no buy button next to the event we do not currently have tickets available for this event. If there are events that you want to buy tickets for that we don't have, please email us with the name of these events. We will try to find tickets to the event and then email you when these tickets become available.

Seatwave aims to give multiple choice to our consumers, that is why you will see a variety of listings for each event.

Seatwave is a marketplace that allows users to buy and sell tickets with new sellers signing up to list their tickets all the time. We are committed to providing comprehensive event information, so Seatwave can be useful even when you are not interested in buying or selling tickets – you just want to know what is going on!

Please notify Seatwave if you believe there is a mistake with the listings that you see. We answer all emails and will respond as soon as we can. We will investigate the listing and correct it based on your feedback.

Once you have found the event that you want to attend, select your tickets from the available list. You may see multiple tickets listed at varying prices. These will often be priced by the sellers according to the seats they have listed (e.g tickets on the half-way line for a rugby match will usually be more expensive than those placed behind the goal). We recommend that you pay close attention to the location of tickets so you are able to make an informed decision about the quality and price of tickets you wish to purchase.

Once you select your tickets they are reserved for approximately five minutes - so don't panic - you have plenty of time to go and grab your credit card out of the drawer! This means that for the following five minutes these tickets are not available for any other Seatwave users to buy. If you do not complete your purchase within 5 minutes then the tickets will be released back into the general listings pool and made available to everyone on the Seatwave website.

Seatwave is a marketplace for our fans to buy and sell tickets to events. Seatwave does not run an event box office with tickets to all sections of arenas and grounds. We will only display tickets that our users have listed on our site.

This depends both on choices made by the seller and the specifics of the event. For some events, we will have numerous single tickets for sale and for others sellers may specify that they only want to be sold in pairs.

Use the seat map provided on the event page to see where your seats are located. This will give you a good indication of where you will be sitting. If the venue is general admission/standing you will not have a reserved space and we recommend you get their early to get a vantage point close to the stage.

In time we hope to develop tools that will allow you to tell us what you're looking for in a much more specific and granular way, however, presently Seatwave displays only the tickets that have been listed for sale on the site and we can't guarantee any tickets that may or may not be listed in the future.

Packages are offered for sale by Seatwave users and we don't break out separate elements of packages.

Seatwave is all about the live experience and the sharing of that live experience! We want to know what you thought of the time you had and what was so special about it.

We've set up a dedicated site for people to share their live event experiences. Go to seatwaveblogs.com and create a blog. If other blogs have posts on the event, you can always just leave comments, otherwise create a blog and tell the world!

If you can help others to enjoy the great time that you have had then it’s great to share this information. Do you know a great little pub by a particular ground? Is there a great hotel that is just perfect for a particular venue? Share the fun!