seatwave's Cookie Policy

You may have heard, or seen on other websites, mentions of the use of cookies. Recent UK legislation requires all websites, including seatwave, to let you know of any cookies we use and to let you know how to disable them should you choose to. Cookies are small text files that help us personalise your seatwave experience. You can find a list of cookies seatwave uses below, some of these cookies are from our partners such as Facebook, Twitter and others. Unfortunately we can't take responsibility for cookies from a third party.

By visiting seatwave with your browser set to accept cookies you're letting us know that you want to use seatwave's products and services and accept our use of cookies as described on this page and in our Privacy Notice. Alternatively, if you would like to disable cookies you can go into your browser's content settings and disable them. Learn how to do that here. However, should you choose to disable, reject or block our cookies, some or all portions of our website may not work.

You can always find seatwave's User Agreement and Privacy Policy here and here. Thanks again for your attention.

If you want to learn more about cookies generally, you can do so here. If you want to learn more about the changes to the law, you can here.

What is a cookie?

Cookies are text files containing small amounts of information which are downloaded to your device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website which recognises the cookie. Cookies are useful because they allow a website to recognise a user's device. Our friends at Google have a very good video about cookies to watch here.

Cookies do a lot of different jobs, like letting you navigate between pages efficiently, remembering your preferences, and generally improve the user experience. They can also help ensure that the adverts that you see online are more relevant to you and your interests.

The cookies on this website have been categorised based on the categories found in the ICC UK cookie guide. A list of all the cookies used on this website by category is set out below.

Strictly necessary cookies (these cookies enable services that you have specifically asked for)

These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website. Without these cookies services that you have asked for, like shopping baskets or e-billing, cannot be provided.

Performance cookies (these cookies collect anonymous information on the pages visited)

These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don't collect information that identifies a visitor. All information collected by these cookies is aggregated and anonymous. They are only used to improve how a website works.

Functionality cookies (these cookies remember choices you make to improve your experience)

These cookies allow the website to remember choices you make (such as your user name, language or the region that you are in) and provide enhanced, more personal features. For instance, a website may be able to provide you with local weather reports or traffic news by storing in a cookie the region in which you are currently located. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web page that you can customise. They may also be used to provide services you have asked for such as watching video or commenting on a blog. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.

Targeting cookies or advertising cookies (these cookies collect information about your browsing habits in order to make advertising relevant to you and your interests)

These cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times that you see an advertisement as well as measuring the effectiveness of an advertising campaign. They are usually placed by advertising networks with the website operator's permission. They remember that you have visited a website and this information is shared with other organisations such as advertisers. Quite often targeting or advertising cookies will be linked to site functionality provided by the other organisation.

How does seatwave use cookies?

seatwave Cookies on our website
Category Cookie name Cookie Purpose
Performance Sid A session identifier (sid) cookie is used to manage and identify the user as unique to other users currently viewing the website, in order to provide a consistent and accurate service to the user. The cookie contains a randomly generated token and does not contain any personally identifiable information.

Cookies of this type are temporary and expire at the end of the web session.
Functionality swEC

This cookie is placed when a user logs in and lasts for one week. This cookie allows the user access to ticket pricing content that requires an initial login without having to login each time such content is requested. The cookie is not used to maintain the users actual login state. We will always check that the user is securely logged in for requests within My Account, and for any sale/purchase activity.

Functionality swCB This cookie indicates whether a user has been shown our cookie policy banner.
Targeting AffilateCookie This cookie allows us to track visitors sent from our affiliates and partners in order for them to market our service effectively.
seatwave cookies on our mobile website
Category Cookie name Cookie Purpose
Functionality EMAIL This cookie is placed when a user logs in to our buy page. This allows users to access sections of our website without continually logging in, and lasts for one week.
Functionality Bb This cookie is placed to give mobile site users the option of adding a short cut icon to the home screen of their mobile device.
Functionality Channel This cookie allows us to identify whether a user is accessing seatwave via our mobile site or from an iOS device. This allows us to provide a better browsing experience.

Third party cookies:

Some of seatwave's business partners may also set cookies on the seatwave sites. Sites such as Facebook and Twitter may set a cookie when you are logged into their service. seatwave has no control or liability over these cookies set so you should check the relevant third party's cookie policy for more information.

Third Party Cookies
Category Partner name Cookie Purpose Further Partner information
Performance Google Analytics This product allows us to measure user interaction. We use this data to help us build a better marketplace for our customers. http://www.google.com/policies/privacy/
Functionality Facebook Connect This allows us to connect to Facebook to retrieve a users interests to power our My Bands product. https://www.facebook.com/about/privacy/
Functionality Facebook social plugins This allows a user to tell their friends on Facebook which concerts and sporting events they are attending. https://www.facebook.com/about/privacy/
Functionality Twitter button This allows a user to interact on Twitter, telling their followers which events they are attending and what tickets they would like to sell. https://twitter.com/privacy
Targeting Google adwords conversion This tracks the effectiveness of our Google pay-per-click advertising to enable us to make informed decisions around our marketing campaigns. http://www.google.com/policies/privacy/
Targeting Doubleclick This allows us to re-market to our existing users based on their interests and user behaviour. http://www.google.com/doubleclick/
Targeting PartnerTix This provides information to our partners and affiliates to assist them in the efficient promotion of our service. http://www.qualityunit.com/company/privacy-policy-quality-unit/

How to control and delete cookies:

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.

However, should you choose to disable, reject or block our cookies, some parts of our website will not function fully, or in some cases, our website will not be accessible at all.