Do you become overwhelmed with excitement when your favourite
band walks on stage and you're there, right in the midst of the
action? Do you live and breathe every kick and save at the
end of a nail-biting, watch-through-your-hands, penalty
shoot-out? Do you immerse yourself in the history, tradition
and ambience of a hard-fought five-day test match?
Are you a bright, motivated customer-acquisition junkie that
loves using technology to effectively engage with other equally
passionate event-goers? If so, Seatwave may have been created
just for you.
Seatwave is changing the way fans get access to great gigs,
shows, festivals, matches, tournaments and events across Europe and
the world. Our team and company value transparency, fairness and
innovation, and we are looking for a German-speaking Solutions
Executive who can join us to put fans at the centre of live
entertainment.
If you're still reading and you have the skills and experiences
listed below, this may be fate. Behind Seatwave are a
passionate group of people who are fighting the corner of fans
while building a world-class ticket marketplace.
Position: Solutions Executive - Germany
Department: Operations
Salary: £21K
Reports To: Solutions Team Leader
Location: London UK
Core Function:
Responsible for providing second-line support to Seatwave's
growing customer base.
Responsibilities:
- Responsible for resolving all customer escalations and managing
the escalation queue to ensure service levels are met at all
times
- Responsible for identifying and resolving all broken orders in
line with defined Company policies and practices
- Ensure that potential issues with orders are spotted, resolved
and that clear & timely communication with buyers & sellers
occurs
- Responsible for monitoring internal management information to
proactively manage potential breakage issues
Knowledge/Experience:
- Must have a minimum of 3 years of CS experience; preferably to
both a consumer and business customer base
- Knowledge of the German sport and music industry a definite
asset
- Experience of managing a dynamic, event-driven operational
environment
- Experience working in a fast-paced environment