Core Function:
The collectfrom Agent is responsible for helping manage the day
to day operations of collectfromfrom start to finish including
helping sellers list their tickets, managing inventory to providing
excellent customer service in handing over tickets to our
buyers. The successful candidate will have excellent customer
facing skills and must be able to operate in a fast paced working
environment.
Responsibilities:
- Manage the box office location(s) including the oversight of
complete "collectfrom" inventory control
- Respond to customer queries in an informative and courteous
manner
- Inform customers about collection points/venue information
- Communication to distribution partners of up and coming
performances with ticket quantity information
- Responsible for all signage , communication at the box office
collection points
- Manage and keep a full record of collectfrominventory for all
performances (including reconciliation)
- Provide written analysis and wrap-up report on Box Office
operations and performance
- Work closely with other departments to ensure good
communication, especially Customer Services
Essential
Experience:
- Experience with box office/ ticketing management system or
equivalent retail inventory tool, definite asset
- Strong computer literacy and working knowledge of MS
Office
- Experience working in a Customer Services environment
Attributes:
- Passion, enthusiasm and entrepreneurial spirit
- Willingness to dive into the details to manage the logistics of
a ticket booth
- Savvy problem-solving skills
- Experience marketing tactics and understand how an online
business works
- Excellent spoken and written English, additional European
language preferred
- Able to work well under pressure with good time management and
multitasking skills
- Excellent communication, public relation and planning
skills
- Able to work flexible schedule including weekends and evenings
at Seatwave's offices, partner locations and venues in major cities
across the country
Applicants must be eligible to work in the UK and only those
selected for interview will be contacted.
To apply, please click on jobs@seatwave.com to send your
CV clearly indicating which post you are applying for and how
exactly you meet the required or desired aspects of the job
together with details of your current salary.
Seatwave is an equal opportunity employer.
Thank you for your interest in Seatwave.