SDK Frequently Asked Questions

Overview

  1. What does Seatwave do?

    Seatwave is predominantly a secondary marketplace for tickets. We facilitate the exchange of tickets between buyers and sellers while providing buyers with a 100% ticket guarantee. The key advantage we have over primary ticket sources is that we can offer tickets to buyers up until the day of the event.

  2. What is the Seatwave iOS Ticketing SDK?

    The SDK provides app developers with a simple and easy way to add ticket buying functionality to their apps. Once integrated, partners have access to Seatwave’s millions of tickets worldwide, providing their customers with the ability to buy tickets. For each ticket sold, partners will receive an affiliate fee.

  3. What platforms does the SDK support?

    We currently support iOS but have plans to support other platforms such as Android, Windows and iPad etc. in the near future.

  4. How is the Seatwave SDK different from other solutions in the market?

    The Seatwave SDK is a complete mobile optimized offering. Solutions in the market today typically re-direct users to a webpage which results in lower conversion rates and a poor customer experience. The Seatwave SDK on the other hand provides a complete in-app ticket buying experience together with customisation options to create a seamless user experience.

  5. What app types is the SDK suited to?

    The SDK is suitable for a range of application types. The most popular app categories using the SDK are music knowledge, music identification and location-based directories.

  6. What events does Seatwave have tickets for?

    We have tickets covering concerts, festivals, sport and theatre. If is a major event we will have tickets for it.

  7. How many tickets do you have in your catalogue?

    We have 6 million tickets available in our catalogue at any one time.

  8. Which countries do you have tickets for?

    UK, Spain, France, Germany, Italy, Netherlands, Austria, Belgium, Switzerland, Ireland, USA and Canada.

  9. What languages do you support?

    We support 6 languages: English, French, German, Italian, Spanish and Dutch.

  10. Which currencies do you support?

    We now support 4 currencies; $ USD, £ GBP, € EUR, $ CAD.

Functionality

  1. How much developer time is required to integrate the SDK?

    The SDK functionality can been added in a matter of minutes with just a few line of code. UI customization can take longer depending on the size of the changes being made.

  2. Which parts of the SDK UI do I have control over?

    You have full control over the UI elements in the purchase flow. This includes the event listings page, the ticket listing page and the ticket details view. The remaining pages are co-branded.

  3. Does the SDK have a native UI?

    The SDK has a native UI although the checkout process happens in an in-app browser.

  4. Do you have a ‘fuzzy’ search options for non-exact artist names e.g. ‘Red Hot Chilli Peppers’ compared to ‘The Red Hot chilli Peppers’?

    We currently need exact matches to search by “Artist” name. We plan to include fuzzy search in our next release. In the interim, we can supply you with an hourly ftp feed of our current listings. You can use this feed to match our catalogue with you database.

  5. Do I have control over the Navigation and Tab bars?

    Yes. Your navigation and tab bars remain throughout the purchase process. This means you can play songs and run background scripts throughout the purchase process as you have full control of the headers and footers.

  6. Can you search based on location?

    Yes. You can search based on location. To do this simply pass the SDK a longitude and latitude.

  7. Can I call a list of top-selling events?

    Yes. You can call a list of top-selling events.

Security & Compliance

  1. Are all purchase transactions secure?

    The purchase process is PCI compliant and SSL secured. We also are verisigned and offer a 100% guarantee on all purchases via our Ticket Integrity policy.

  2. What payment options are available to users?

    We now offer PayPal and secure card processing through Seatwave’s PCI compliant system ( VISA/Mastercard/DINERS/AMEX/ELV).

  3. Has Apple approved the code?

    Yes. The code used in the SDK is the same as the code we use in our own iphone application.

  4. Does Apple charge for these ‘in-app’ purchases?

    No. Because the purchases are not digital goods and the transaction takes place via a browser, you are not required to pay Apple a commission.

Affiliate Program

  1. What does 35% of net revenue mean?

    This means you receive 35% of the net revenue Seatwave makes on each sale. This translates to approx 7% of transaction value.

  2. Will I receive commission on future purchases from a customer?

    No. The affiliate you receive is only for purchases made through your app and not on the Seatwave site or other sales channel.

  3. What affiliate program providers to your support?

    We support the following affiliate program providers:

    • UK: Affiliate Window
    • Netherlands: M4N
    • All other Countries: Commission Junction

Customer Support

  1. How do users know who to contact for ticket related support enquiries?

    Through the buy process in the SDK, we clearly show that Seatwave supplies the tickets. In addition, the confirmation email states that customers should contact Seatwave for all ticket related enquiries.

  2. Who should I contact with bug reports, feedback and technical support?

    Please contact sdksupport@seatwave.com for any issues. For more information on the program, please check out our portal at www.seatwave.com/developer/home